Last Updated: June 2026

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At Lucid Skin Mushroom, we are committed to delivering high-quality mushroom-infused skincare products safely and efficiently. As a growing Canadian small business, we carefully prepare and package each order to ensure the best customer experience.

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Order Processing

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Orders are typically processed within 1–3 business days after payment confirmation.

During product launches, promotions, holidays, or periods of high demand, processing times may be extended. Customers will be notified of any significant delays.

Business days are Monday through Friday, excluding Canadian public holidays.

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Shipping Destinations

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We currently ship within:

• Canada

• United States (coming soon)

• Select international destinations (coming soon)

Shipping availability may vary depending on carrier service and destination regulations.

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Shipping Rates

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Shipping rates are calculated at checkout based on:

• Package weight

• Shipping destination

• Selected shipping method

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Any applicable taxes, customs duties, import fees, or brokerage charges for international shipments are the responsibility of the customer.

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Estimated Delivery Times

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Estimated delivery times begin after order processing is completed.

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Destination  and Estimated Delivery Time

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Canada                          2–8 business days

United States                5–10 business days

International                7–21 business days

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Delivery times are estimates only and are not guaranteed.

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Order Tracking

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Tracking information will be provided when available. Once an order has shipped, customers will receive a shipping confirmation email containing tracking details.

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Incorrect Shipping Information

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Customers are responsible for providing accurate shipping information at checkout.

Lucid Skin Mushroom is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

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Lost or Delayed Shipments

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While we work with trusted shipping carriers, delivery delays may occasionally occur due to weather conditions, customs processing, carrier disruptions, or other circumstances beyond our control.

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If your package appears lost or significantly delayed, please contact us, and we will assist in working with the carrier to resolve the issue.

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Damaged Orders

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If your order arrives damaged, please contact us within 7 days of delivery and include:

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• Order number

• Photos of the damaged product

• Photos of the packaging

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We will review each case individually and work toward an appropriate resolution.

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Future Expansion

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Lucid Skin Mushroom currently operates as a Canadian small business. As we continue to grow, products may become available through additional fulfillment channels including Amazon, Shopify, Etsy, and other retail platforms. Shipping policies may be updated periodically to reflect these changes.

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Contact Us

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For questions regarding shipping, please contact:

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Lucid Skin Mushroom

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Email: infolucidskin2023@gmail.com

Website: www.lucidskinmushroom.com

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We are happy to assist with any shipping-related inquiries.