REFUND POLICY

Last Updated: June 2026

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Legal Disclaimer

 

This Refund Policy outlines how refunds, returns, and exchanges are handled for purchases made through Lucid Skin Mushroom. By placing an order on our website, you agree to the terms below.

 

Our Commitment

 

Lucid Skin Mushroom is dedicated to crafting high‑quality, handmade skincare products. Your satisfaction matters to us, and we aim to resolve concerns with fairness and care.

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Returns

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Because our products are personal care items, we do not accept returns of opened, used, or partially used products.

 

A return may be considered only if:

 

The product arrived damaged during shipping

You received the wrong item

The product was defective upon arrival

 

To request a return, please contact us within 7 days of receiving your order.

 

Damaged or Incorrect Orders

 

If your order arrives damaged or incorrect, email us within 7 days of delivery with:

 

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

 

After reviewing your request, we may offer:

 

• A replacement

• Store credit

• A full or partial refund

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Refund Eligibility

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Refunds may be approved if:

 

• The item was damaged during transit

• The wrong item was shipped

• We are unable to fulfill your order

 

Refunds are not available for:

 

• Opened or used products

• Change‑of‑mind purchases

• Allergic reactions or skin sensitivities

• Products purchased through third‑party retailers

 

Customers are responsible for reviewing all ingredient information before purchasing.

 

Refund Processing

 

If your refund is approved, it will be issued to your original payment method.Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.